Privacy Policy
Privacy Policy for Knowmi AI Ltd.
Effective Date: August 1, 2024.
At Knowmi AI Ltd., your privacy is our priority. We are committed to protecting your personal data and ensuring that you have control over how your information is used. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our platform, services, and website (collectively referred to as "Knowmi").
By using Knowmi, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue the use of our services.
1. Information We Collect
We collect information in several ways to help you better understand your health and wellness:
Personal Information: Your name, email address, and any other details you provide when creating an account or communicating with us.
Health and Wellness Data: Information you voluntarily submit about your diet, symptoms, lifestyle, or other health-related data.
Device and Usage Data: Information such as device type, operating system, and app usage patterns, collected in an anonymized, aggregate form for improving functionality.
Images and Audio: If you upload images (e.g., product ingredient lists), they are analyzed and promptly deleted. If you use voice-to-text features, audio is processed in real-time and deleted after transcription.
2. How We Use Your Information
We use the information we collect for the following purposes:
Personalized Insights: To provide you with data-driven correlations, insights, and recommendations based on your input.
Improvement of Services: To enhance the Knowmi platform by analyzing anonymized usage patterns. Unless you explicitly opt-in, your data will not be used for machine learning training to improve our models.
Secure Data Sharing: At your request and with your explicit consent, we may share your data securely with third parties, such as dietitians, physicians, or other health professionals, solely for your benefit.
Communication: To respond to your inquiries, provide support, and keep you informed about updates and features.
3. Data Sharing and Disclosure
We never sell, rent, or lease your personal data. Data is shared only under these circumstances:
With Your Explicit Consent: You must opt-in before any sharing of your personal data, including with healthcare professionals or other third parties.
Service Providers: We use third-party service providers, such as cloud storage and cybersecurity providers, to operate our platform. These providers may have access to personal data solely for the purpose of providing their services and are bound by strict confidentiality agreements. No third-party services, with the exception of our cloud database, receive personal data unless you consent to it.
Legal Requirements: We may disclose your data if required by law or to protect the safety and rights of Knowmi, our users, or others.
4. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Upon request, we will delete or anonymize your data in accordance with applicable laws.
5. Data Security
We implement advanced cybersecurity measures to protect your data, including encryption, secure servers, and access control mechanisms. While we take every possible step to protect your information, no digital system is completely secure. We cannot guarantee absolute security, but we are committed to using world-class infrastructure to minimize risks.
6. Your Rights and Data Control
You have full control over how your data is used, including:
Opt-In for Data Sharing and Model Training: We will never use your personal data for machine learning training unless you explicitly opt-in. You also have full control over data sharing with third parties, which is entirely at your discretion.
Anonymity Options: For greater anonymity, you may sign up using only an email address, without linking to third-party sign-in services. We do not collect IP addresses, and any photographs you upload are promptly deleted after analysis.
Access and Correction: You can access and update your personal information at any time through your account settings.
Data Deletion: You may request the deletion of your data from our systems at any time.
To exercise any of these rights, please contact us at privacy@knowmi.ai.
7. Third-Party Integrations
Knowmi integrates with third-party services to enhance functionality, such as cloud storage providers. However, no third-party service providers receive personal data unless you explicitly opt-in. In cases where third parties are used, they do not have access to personal or sensitive data, except where necessary to provide core services.
8. International Data Transfers
If you access Knowmi from outside our primary jurisdiction, your data may be transferred to and processed in countries where data protection laws may differ from your own. We take measures to ensure your data is handled securely in accordance with this Privacy Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. If there are any material changes, we will update the "Effective Date" at the top of this policy and notify you accordingly. Your continued use of Knowmi after any changes signifies your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
Email: privacy@knowmi.ai
Mailing Address: Knowmi AI Ltd. 505 8 Ave SW, Calgary, AB T2P 1G2